Very friendly and great service, helped setup my son's compound bow

This should also be a reflection of Head office as well. I started my enquiry and quote to purchase everything I needed to create an Archery Club on the Isle of Mull through Merlin Head Office, stating what I envisaged and how and when it was going to start. Merlin came back with a detailed quote but also explaining why I might need what was on the list. I liked the quote, appreciated the detail and so then asked for it to be processed. The challenge then was to wait for it all to arrive and then a ferry and a long drive to collect as well as get a ferry back home, for those in the know the ferries can be quite challenging with weather and breakdowns at short notice. Merlin H/O then suggested that I collect everything at Durham office which was significantly closer. Andy at Durham could not be more supportive and I was kept informed at all times with the progress of the order and so I was able to book ferry, van hire and accomodation in advance and collect fuss free. Now I'm back on the island Mull & Iona Archers is ready to start thanks to the support of Merlin Archery

Made a booking last week, excellent staff they know what they are on about, nice layout of the store, good parking. Definitely recommend these guys.

Me and my daughter went in on a Saturday, probably the worse day to go for the amount of people in the shop BUT Lewis fit us both in and spent ages with us sorting some bows and the needed bits and bobs, I would advise booking an appointment like told on the website as now I can fully appreciate how long it takes to get the right gear and setup, due to the care and time given we spent hard in the shop walking away with everything needed and after been for a shoot can confirm it was mega advise and the right gear we needed, the results show instantly. Thanks and the dogs finnished the deal for my daughter 😂

I have bought PSE from Merlin at Bishop Auckland for several years. Alan set up my first Compound bow, brought in my first new bow and had just restrung my PSE Evo EVL34. Amazing job. Thanks team.

Professional and knowledgeable staff. Very helpful and polite. They provide a great service and display a great amount of patience even to newbies such as myself. Thank you Merlin of County Durham.

I've made a few purchases from the Bishop Auckland store. There's plenty of choice, and lots of really good advice from knowledgeable staff. They make it easy for you to find what you're looking for. I'd recommend this place to anyone who's curious about Archery.

Having visited the Bishop Auckland store many times recently and asking 100s of questions. I finally purchased a MYBO ORIGIN. I cannot recommend the staff there highly enough for their professionalism and patience. Delighted with their product and service. Great job guys. Thank you so much. 👍👍👍👍

Absolutely excellent customer service. Dog friendly. Cheers Lewis.

Selection of products and value for money 8/10. Customer service 3/10. If you are an experienced archer and know EXACTLY what you need these guys are likely to stock it. If you are new to the sport or are in any way unsure of your requirements steer clear of Merlin and visit your local Pro shop. Issue has since been resolved. Customer Service Good